If you’re experiencing a problem, try our Support Page, and please know our PFAFF store teams are trained and amazing -- ready to help resolve any issue as well. Otherwise, please send ideas, comments or questions our way.

Machine Support

+1 (877) 746-4375 (toll free assistance)
[email protected]


Software Support

+1 (615) 280-3510 (toll free assistance)
[email protected]
For machine software updates visit the machine detail page for your machine.